Skills & Competencies for Field Service Manager

Field Service Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Field Service Manager

Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment.

JOB RESPONSIBILITIES for Field Service Manager

Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed.

Field Service Manager SALARY RANGE

BASE 50%
$128,471
TOTAL 50%
$139,054
Job Level
M02
Job Code
SC16000412
Education/Degree
Bachelor's Degree
Reports To
Director

Field Service Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Field Service Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

9 general skills or competencies (Job family competencies) for Field Service Manager

1 Job Family Competencies – Customer Interaction
Proficiency Level -4
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Discusses empathetic language in creating personalized and memorable customer interaction.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows the regulations and policies governing customer interactions.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Handles employee-to-customer interactions to maximize the overall customer experience.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Engages with customers to ensure positive interaction and build strong relationships.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops strategies to improve customer interactions and achieve maximum customer satisfaction.
See 4 More Skill Behaviors
2 Job Family Competencies – Customer Relations
Proficiency Level -4
Skill definition-Creating mutually beneficial relationships with customers to improve their overall experience.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer relations in delivering good customer service.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports customer escalations to identify and mitigate negative impacts on customer relations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Handles customer issues and concerns effectively to maximize customer satisfaction and relations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates strategic customer relationships to uncover and meet customer expectations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates best practices to balance customer needs with our interests to create positive relationships.
See 4 More Skill Behaviors
3 Field Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Manager
Proficiency Level - 4
5 Competency for - Field Service Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Field Service Manager

1 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
See 4 More Skill Behaviors
2 Core Competencies – Coordination
Proficiency Level -3
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Illustrates the abilities and competencies necessary for coordination.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Plans work schedules for a simple project.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Creates contingency plans to mitigate emergencies and prepare for most circumstances.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops working processes and detailed planning for a brand new project.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes measures to assess progress against the plan.
See 4 More Skill Behaviors
3 Field Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Manager
Proficiency Level - 4
5 Competency for - Field Service Manager
Proficiency Level - 5

Summary of Field Service Manager skills and competencies

There are 0 hard skills for Field Service Manager.
9 general skills for Field Service Manager, Customer Interaction, Customer Relations, Customer Satisfaction, etc.
10 soft skills for Field Service Manager, Planning and Organizing, Coordination, Conflict Resolution, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Field Service Manager, he or she needs to be skilled in Planning and Organizing, be skilled in Coordination, and be an expert in Conflict Resolution.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.